Delivery Information

Delivery Method

Our custom shower doors and screens are delivered directly to your door by either our team or a specialist courier experienced in handling glass safely. Depending on your location and unit size, we will select the most appropriate delivery method to ensure your order arrives in perfect condition.

Hardware may be delivered separately from the glass. In such cases, we will notify you via email with an approximate delivery timeframe.

Please ensure all delivery address details, contact numbers, and email addresses are entered correctly at the time of order. It is the customer’s responsibility to ensure that the delivery address is correct.

Delivery addresses can only be amended more than 24 working hours before the agreed delivery date (Monday–Friday, 9am–5pm).
Requests to amend the delivery address should be emailed to sales@clickbathrooms.com, and must include your full name and order number.
If a delivery fails due to incorrect or outdated address information, a re-delivery charge will apply.

Stair Access and Delivery Location

Deliveries will be made to the hallway or ground-level entrance only, unless otherwise agreed.
For flats and apartments without lift access, our couriers will carry goods up to a maximum of two flights of stairs.
This policy only applies to flats and apartments. For all other residential homes and commercial properties, goods will be delivered to the hallway, and will not be carried upstairs.

Missed Deliveries & Courier Site Access

If the courier arrives and:

No one is home, or
You are not in the immediate vicinity to receive the delivery

…the courier cannot wait. The delivery will be aborted and a re-delivery charge will apply.

If the courier attends the site and no one is present:

They must request approval from our Customer Services Team before leaving goods in a safe place.
If delivery takes place outside our normal business hours (Monday–Friday, 9am–5pm), our team may be unavailable for immediate authorisation.
Therefore, if you require goods to be left, this must be pre-arranged and approved with a minimum of 48 hours’ notice during our office hours.
Requests should be emailed to sales@clickbathrooms.com.

If a safe-place arrangement is not approved in advance, the courier will abort the delivery, and a re-delivery fee will be charged.

Delivery to Freight Forwarders or Ports

If delivering to an onward freight company or port check-in point, please note:

Our couriers follow a multi-drop route schedule and cannot wait if the location is busy.
If the queue exceeds 15 minutes, the delivery will be aborted.
A re-delivery charge will apply. To reschedule, email sales@clickbathrooms.com. An invoice will be issued, and once settled, the courier will contact you to rebook.

We do not deliver to informal locations such as car parks, roadside meet-ups, or any temporary collection points. Delivery must be made to a fixed, accessible residential or commercial address.

Delivery Timescale

Our made-to-measure shower doors follow a production and quality-control process. Lead times may vary depending on demand. Once your order passes QC, we will contact you to arrange a suitable delivery date.

Two-Man Delivery Process

Goods are signed off by Quality Control and packed.
Delivery routes are scheduled.
A text/email is sent with your provisional delivery date and 3-hour delivery window (subject to change).
You must reply to confirm or suggest an alternative date.
If no reply is received, we will follow up with a phone call.
On the day of delivery:
- You’ll receive reminder texts and live tracking (30–60 minutes before arrival).
- The team will call before arrival.
- Goods will be placed in the hallway or a ground-floor room subject to access and space.
- Ensure the route to the room is clear of obstructions.

Important: During peak periods (e.g., pre-Christmas), deliveries may occur as late as 10:30 PM, Monday–Friday. Please ensure you’re available during extended delivery hours before placing your order.

Goods can only be left in a pre-agreed safe place with at least 24 hours’ notice and approval from our office.

Please ensure you:

Only sign for the number of packages you receive.
Inspect packaging for visible damage before signing.
Check the electronic terminal reflects the correct quantity and condition of goods received.

One-Man Delivery Service

You will receive a confirmation text/email and must respond to confirm the date.
A text will be sent approximately one hour prior to delivery on the day.

Delivery Destinations

We deliver to mainland England, Scotland, and Wales only.

We do not deliver to:

Offshore islands (e.g., Isle of Wight, Scottish Isles)
Channel Islands
Northern Ireland
Any location requiring overseas or ferry transportation

If you use a freight forwarder, you assume full responsibility for the goods once signed for at the point of handover.