Terms of Business

1. Interpretation

In these Terms and Conditions (“Terms”) the following words and phrases shall have the following meanings:

“The Buyer” means the person or business who purchases goods from the Company.
“The Company” means Hooton Group Limited t/a clickbathrooms.com.
“Contract” is the contract between the Company and the Buyer, which shall be deemed to incorporate these Terms.
“Goods” means any goods agreed in the Contract to be supplied by the Company to the Buyer.
“Place of Delivery” means the place to which the Goods are to be delivered.

In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted, or replaced from time to time.

2. The Contract

The Contract shall be governed by these Terms and will form part of the agreement between the Buyer and the Company.

The Company does not disclose the Buyer’s information to third parties, other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of your details to another party.

The Company may send you information from time to time via email or post if we believe it may be of benefit to you.

Cookies are used on this site to track website statistics (not including personal details) and store your login credentials if you choose to use the “remember me” feature.

Cookies can be turned off in your browser via Tools > Internet Options > Privacy. Disabling cookies may prevent you from placing orders or using other features.

3. Delivery

Any dates specified by the Company for delivery are estimates only. The Company is not liable for any direct, consequential, or economic loss arising from delivery delays. If you require a guaranteed delivery date, please contact us directly to confirm.

Important: Do not schedule an installer until all goods have arrived and been checked.

We do not deliver to areas over water from Great Britain or north of Dundee.

Goods must be checked upon receipt. Any damages or shortages must be reported within 24 hours.

If goods are taken overseas and found unsuitable, any replacements will be sent to the original UK delivery address. We will not be liable for international shipping or associated costs.

Hardware may be delivered separately from glass components. In this case, an email will advise you of the approximate delivery schedule.

4. Ownership of Goods

Risk in the Goods passes to the Buyer upon delivery. Ownership remains with the Company until full cleared payment is received.

5. Payment

Goods will not be delivered until full payment is received. Once payment is made, written confirmation of the transaction will be sent within 24 hours.

6. Warranties

The Company warrants that the Goods are of satisfactory quality.

If the Buyer wishes to make a claim under this warranty, written notice must be given to the Company within 30 days of discovering the defect. The Buyer must also give the Company a reasonable opportunity to inspect the Goods. The Company may request photographs via email to verify the issue.

The warranty will be void if:

The Buyer continues to use the Goods after giving notice of a defect.
The Goods are altered or repaired without prior written consent from the Company.

The Company’s liability under this warranty is limited to:

Repairing the Goods,
Replacing the Goods, or
Refunding the purchase price of the Goods.

All products supplied come with a minimum one-year guarantee. Any extended warranties advertised are provided by the manufacturer. The Company will act as your point of contact for warranty issues during the first year. After that period, the manufacturer must be contacted directly.

Extended warranties do not cover wear-and-tear items such as seals, door rollers, and cartridges. This list is not exhaustive.

Glass Tolerances:
All glass is cut and toughened to industry standards. Minor variations in size and shape may occur. Specifications are available upon request.

Finish Variations:
The exact finish or colour of hardware may vary depending on the manufacturer and the type of metal. Some coatings are hand-finished and may include minor imperfections that are unique to each product.

Hardware Colour Disclaimer
Please note that hardware colours may vary between manufacturers. It is the Buyer’s responsibility to ensure the correct colour is selected when ordering. If unsure, please contact sales@clickbathrooms.com to request a colour chip. Colour chips are available for purchase.

Note: Hinges used in our products are not watertight and are not designed to have water directed at them. Take care when planning your shower setup to avoid direct water exposure to these components.

7. Returns & Refunds

The Goods we supply are made to order and are therefore exempt from standard cooling-off periods and Distance Selling Regulations related to returns.

7.1 Cancellations

Cancellations will not be accepted once you have approved the technical drawing.
Approval is deemed to have taken place either:
- By making payment when a CAD drawing is attached to your invoice, or
- By responding to the confirmation email after payment.

If you cancel after payment but before drawing approval, a £70 + VAT administration charge will apply.

7.2 Hardware Exchange Policy

If you wish to exchange your hardware (e.g. change handles or finishes), this may be allowed only if the items are unused, as new, and remain in their original packaging.

Exchanges must be pre-approved by the Company.
A 10% handling fee will be applied.
Return shipping costs are the responsibility of the Buyer.

8. Limitations of Liability

The Company’s total liability under the Contract shall not exceed the price of the Goods. The Company shall not be liable for any indirect, consequential, or economic loss.

9. Installation

All goods must be checked before installation for size, condition, and quality. Once installed, the Buyer is deemed to have accepted them.
Walls must be smooth and plumb. Bowed walls or walls with raised borders are not compatible unless pre-agreed.
Shower trays must be appropriate for the chosen door system and have adequate drainage.
Remedial work is the responsibility of the Buyer if site conditions are unsuitable.
The Company is not liable for any delay or cost due to incorrect goods, delivery issues, or misfit.
Do not schedule an installer until all items have arrived and have been verified as correct and undamaged.
Installation must be carried out by a competent professional. Take extra care with frameless glass installations.
If in doubt, consult the manufacturer or a qualified installer before proceeding.

Note: Hinges are not watertight. Seals are water-resistant only. Shower heads should not point directly at hinges. Corners may feature a small 3mm radius.

10. Communication

All after-sales communication will be handled via email, except for delivery arrangements, which may involve telephone contact.
Calls may be recorded for training and monitoring purposes.
Product drawings and installation guides will be sent by email prior to delivery. Please forward these to your installer before they attend your property.

Terms of Service