Click Bathrooms — Terms of Business
Thank you for choosing Click Bathrooms. The terms below set out how we work, what you can expect from us, and the few things we’ll need from you so everything runs smoothly. They protect both of us — and if anything’s unclear, just get in touch.
1. A Few Definitions
- “We”, “us”, “our” — Hooton Group Limited, trading as clickbathrooms.com.
- “You”, “your” — the person or business buying from us.
- “Contract” — our agreement with you, which includes these terms.
- “Goods” — the items we’ve agreed to supply.
- “Place of Delivery” — where your goods are to be delivered.
Where we refer to any law, we mean it as updated or replaced over time.
2. Our Agreement
These terms form part of our agreement with you.
We respect your privacy and don’t share your details with third parties except where needed to fulfil your order — and those partners won’t pass them on. We may occasionally send you useful information by email or post, and you can opt out at any time.
We use cookies to understand how the site is used (no personal details) and to remember your login if you choose “remember me”. You can switch them off in your browser, though some features may stop working.
3. Delivery
We’ll always give you the best delivery estimate we can, but please treat dates as estimates rather than guarantees. If you need a firm date, get in touch before ordering and we’ll do our best to confirm one.
Please don’t book your installer until everything has arrived and been checked. Glass occasionally needs remaking after cutting, toughening or transit; if that happens we’ll remake it as fast as we can and keep you posted. Because of this, we can’t cover installer fees, penalties or other costs arising from a delay, whatever the cause — but we’ll always let you know promptly and keep disruption to a minimum.
When your goods arrive, please check them over and tell us within 24 hours if anything’s damaged or missing, so we can put it right quickly.
We’re currently unable to deliver to areas over water from Great Britain, or north of Dundee.
Hardware may arrive separately from glass; if so, we’ll email you with the approximate timing.
If goods are taken overseas and prove unsuitable, replacements will be sent to the original UK address, and we can’t cover international shipping or related costs.
Safe Place & Unattended Deliveries
If you (or anyone acting for you) ask the carrier to leave goods in a particular place — a safe spot, a neighbour, an outbuilding — delivery is complete once they’re left as instructed, and responsibility passes to you from that point. Please make sure any such instruction is genuinely secure, as we can’t be responsible for instructions we didn’t provide.
4. Ownership of Goods
Responsibility passes to you on delivery. The goods remain ours until we’ve received full cleared payment.
5. Payment
We arrange delivery once full payment is received, and send written confirmation within 24 hours.
6. Warranties & Guarantees
Your goods are warranted to be of satisfactory quality, and everything we supply comes with a minimum one-year guarantee. For the first year we’re your single point of contact for anything warranty-related — just come to us. Any extended warranties are provided by the manufacturer, who should be contacted directly after that.
To make a claim, let us know in writing within 30 days of spotting the issue and give us a fair chance to look — often a few photos by email are all we need. Please stop using an item once you’ve reported a fault, and don’t alter or repair it without checking with us first. Where something’s covered, we’ll repair, replace or refund — whichever suits best.
Extended warranties don’t cover wear-and-tear parts such as seals, door rollers and cartridges (not a complete list).
Glass tolerances: all glass is cut and toughened to industry standards.
Finish variations: the exact finish or colour of hardware can vary depending on the manufacturer and metal. Some finishes are hand-applied, so small imperfections are normal.
Hardware colour: colours differ between manufacturers, so please double-check your choice when ordering. If unsure, email sales@clickbathrooms.com — colour chips are available to purchase.
Channels on chrome products: where a channel is needed with chrome-finish products, we supply a brite anodised aluminium U-channel as standard — a close match to chrome rather than an exact one.
Layout: Plan you design so that water is not being direct towards vulnerable area, such as seals and hinges.
7. Changes, Returns & Refunds
Because everything is made to order specifically for you, our products are exempt from the standard cooling-off periods and distance-selling return rights — but we’ll always do our best to help if something isn’t right.
7.1 Cancellations
Once you’ve approved your technical drawing, we can’t accept cancellations, as your enclosure goes straight into production. Approval happens either when you pay with a CAD drawing attached to your invoice, or when you reply to the confirmation email after payment. If you cancel after paying but before approving your drawing, a £40 + VAT administration charge applies.
7.2 Swapping Hardware
We’re usually happy to exchange hardware — different handles or finish — as long as the items are unused, as-new and in their original packaging. Exchanges need agreeing with us first, a 10% handling fee applies, and return postage is covered by you.
8. Liability
Our total liability under the contract is limited to the price of the goods, and we can’t be liable for indirect, consequential or economic loss. Nothing in these terms affects your statutory rights.
9. Installation
Please inspect everything before fitting to confirm size, condition and quality. Once installed, goods are considered accepted.
Measurements: take all dimensions after your walls are tiled or panelled and your shower tray and flooring are in place, measuring from the top of the finished tray or floor — not the subfloor, and not to a hoped-for height. We can’t know your tray thickness or floor build-up, so measurements taken early or from the subfloor are at your own risk and may lead to a misfit or extra costs we can’t cover.
A few things that help your enclosure fit well:
- Walls should be smooth, plumb and free from raised borders or uneven surfaces. Bowed or irregular walls aren’t suitable unless agreed in writing beforehand.
- Your tray should suit the door system you’ve chosen and drain well.
- Any remedial work needed to make the site suitable rests with you.
We can’t accept liability for delays, costs or issues from incorrect goods, delivery discrepancies or misfit — so please wait until everything’s arrived, checked and confirmed correct before booking your installer. Installation should be by a competent installer, as a reminder: hinges aren’t watertight and seals our seals are water-resistant, shower heads shouldn’t be aimed at hinges.
10. Suitability
Please make sure the installation area is structurally suitable — wall construction, floor levelness, existing fixings, and whether your tiles or surfaces can take the fixings needed. By ordering, you confirm you’ve checked the area and you’re happy it’s suitable. We can’t accept liability for products that can’t be installed due to structural, dimensional or environmental factors at the site.
Before manufacture, we’ll send a CAD drawing to review and approve. If you haven’t yet assessed suitability, this is your final chance before production begins. Approving the drawing confirms you’re happy with both the specification and the installation area, and we can’t make changes after this point.
11. Staying in Touch
We handle after-sales support by email, except delivery arrangements, which sometimes need a quick call. Calls may be recorded for training and quality. We’ll email your drawings and installation guides before delivery — please pass these to your installer ahead of their visit.
If anything here needs explaining, we’re only an email away.