Delivery Information

Delivery Method:

Our custom shower doors and screens are delivered directly to your door by ourselves or by a specialist courier capable of delivering glass to you in perfect order. Depending on your location and unit size we will select the most appropriate way for you. Your custom shower door is made specifically to your requirements and as such it is very important to deliver your door in perfect order.

Hardware may be delivered separately to the glass and in this event, an email will inform the buyer of the approximate delivery schedule of this hardware.

Please ensure that all your delivery address, contact details and email/mobile phone number are entered correctly when placing your order. In the event that a delivery has to be aborted due to incorrect or incomplete information or the recipient not being at home a fixed delivery fee of £50.00 will be payable.

If a delivery is cancelled within 48 hours a re-delivery charge will apply of £40.00 will be payable. Please be advised that we cannot store completed items for extended periods of time.

Delivery Timescale:

Our made to measure shower doors go through a build process and are lead time is approx: but this can change depending on demand. Once the glass has been quality checked we will then call you to arrange a suitable delivery date.

Delivery process Two Man Delivery

1.  The goods pass through the final stages of production and are signed off by QC
2. The Hardware and glass is packed
3. The routes are planned for the delivery run.
   1. Text/email sent advising of a  provisional delivery date and a three hour delivery slot – delivery slots on the day may be subject to change due to circumstances beyond our control.  Please therefore ensure you pick a day where you can be available all day if required. If any rescheduling is required you will be informed.
   2. You accept by replying – Please note if you do not accept the delivery will not take place
   3. If not acceptable you suggest an alternative date by contacting the delivery company directly  – Deliveries are made Monday through to Friday generally. In busier periods such as Christmas some deliveries may take place at a weekend.
   4. If you do not reply or the given date lapses  you will be called to discuss an alternative date.
4. You will receive confirmation and reminder texts prior to and on the date of delivery.
   1. Your tracking information will be live 30-60 minutes before arrival
   2. You will be called to advise the team will be arriving
   3. The team will place the goods in a downstairs room of your choice subject to access being suitable. The team will  check the area to ensure suitability. Please ensure that you have a clear pathway to where the goods require placing.
   4. Please note goods can only be left in a pre-agreed ‘safe place’ with 24 hours notice during our opening hours.  The courier will check with our office for approval prior to leaving the goods. All requests to make this arrangement should be emailed into our office to sales@clickbathrooms.com
   5. Please ensure you only sign for what you receive most deliveries will have multiple boxes/tubes and ensure that the packaging is undamaged. Please check the electronic terminal prior to signing to show that it reflects the number of items received and the condition they are received in.
      1. Please note the delivery service operates between 7am and 9pm in busier periods should as pre Christmas delivery may be scheduled as late as 10.30pm for all clients private and business. Please ensure that you can accommodate these time slots prior to placing your order

Shipping time varies based on several factors, including product capacity and hardware stock levels.

One Man Delivery Service

1. You will receive a text or email confirming the delivery date. Please respond to agree the date
2. You will receive a text one hour prior to delivery

Delivery Destinations:

We deliver to all areas of England Scotland and Wales. We do not use standard couriers hence our area restrictions. We do not deliver to any areas which involve the need for transporting the goods overseas such as Islands off the cost of Scotland Isle of White etc.

Please note that clients arranging shipment to an address that is not the final destination for the goods take responsibility for condition and receipt of the full order at the point of signature.

If you have any questions regarding your delivery then please email sales@clickbathrooms.com