Customer Sales Advisor (Home-Based, Sheffield)

Love talking to people? Help customers find the perfect bespoke shower door — and earn an uncapped bonus while you do it.

Click Bathrooms specialises in bespoke shower doors and screens, cut to the exact shapes and sizes our customers need. Customers come to us online, choose their design and request a quote. That’s where you come in. You’ll be the friendly, knowledgeable voice that picks up the conversation — helping customers feel confident they’ve found the right product, from people who really care about getting it right.

This isn’t a hard-sell role. There are no cold calls and no scripts. Every lead is a warm enquiry from someone who has already shown interest. Your job is to inform, reassure and guide — and when customers choose to go ahead, you’ll be rewarded for it.

The role at a glance

What you’ll be doing

Each day you’ll receive a fresh set of quotation requests from customers who have chosen a design on our website. You’ll get in touch, get to know what they’re looking for, and help them move forward with confidence.

1. Make the first call. Phone each new enquiry, introduce yourself and talk through the quote they’ve received.
2. Follow up. If you can’t reach them first time, give them a second call.
3. Stay in touch by email. If you still can’t get hold of them, send a helpful email with useful information and your direct contact details.
4. Confirm the conversation. When you do speak to a customer, follow up with a friendly email — “lovely to speak to you today” — so they know exactly who to come back to.

In those conversations you’ll:

• Explain the quality of our bespoke shower doors and the hardware we use, so customers understand what they’re investing in
• Talk through lead times, so they know what to expect
• Check that the design they’ve picked online is the best fit for their space and style
• Advise on hardware colours and finishes
• Help customers who need a shape or design that isn’t on the website — gathering the details so we can quote for a door cut to their exact requirements
• Turn interested customers into happy ones, and be rewarded when they place an order

About you

You don’t need a background in shower doors or glazing — we’ll teach you everything you need to know about our products. What matters most is who you are.

• You love speaking to people and are warm and personable on every call
• You’re motivated and self-motivated — you take ownership of your day and keep things moving without needing to be chased
• You’re confident on the phone and comfortable building rapport quickly
• You’re a good listener who wants to help customers find the right fit, not push them into a sale
• You’re keen to learn our products inside out, so you can speak about them with real confidence
• You’re organised and reliable with follow-ups, calls and emails
• You’re driven by results and like the idea of being rewarded for them
• You enjoy working from home, but also love being part of a close team

How you’ll work

You’ll work mainly from home, so you’ll need a quiet space to make calls and a reliable internet connection.

• Office days in Sheffield. You’ll join the team in our Sheffield office once a week or once a fortnight. It’s a chance to work side by side, share ideas, talk through any challenges and get to know each other. You’ll need to live locally or be able to reach Sheffield easily.
• Regular team meetings. We catch up online  every day. You’ll never feel like you’re working on your own.

What we offer

• £28,000 per annum basic salary
• Uncapped bonus scheme. We want you to earn as much as you can. Every enquiry you convert into a sale is recognised and rewarded, with no ceiling on what you can take home
• Working from home package to help support the costs of working from home
• Warm leads, every day. At least 20 enquiries a day from customers who have already asked for a quote
• Full product training, so you can talk about our bespoke shower doors with confidence
• Company pension scheme
• Generous holiday allowance
• A friendly, supportive team, with regular get-togethers online and in person
• The flexibility of home working, with the benefits of team days in the office

Interested?

If you enjoy helping people, love a good conversation and want a role where your effort is rewarded, we’d love to hear from you.

Send your CV and a few lines about why you’d be a great fit to sales@clickbathrooms.com.